ENG201 QUIZ  2  SOLVED   CURRENT  QUIZ  FALL  SPRING 

QUESTION:

The  two   basic   strategy   to   communicate  bad  news  on the direct plan and the indirect plan.

= True

 

QUESTION:

------makes a statement of support of a candidate by assessing the applicant’s qualities for performing a particular task

=recommendation letter

 

QUESTION:

Which of the following elements relate to the organizing direct request  ?

=main idea , necessary details , an specific action .

 

QUESTION:

To increase the future sell is one of the goals while answering request that involve no potential .

=True

 

QUESTION:

The main idea of a business message is usually-------which is/are concisely stated .

=One idea .

 

QUESTION:

An indirect organizational plan is a technical way to express bad news and help us to avoid a ------

 =Blunt no

 

QUESTION:

The --------of an order letter is to provide the vendor with detailed instruction for fulfilling and order .

= objective .

 

QUESTION:

One of the two basic purpose of business communication is to ----- formation .

=convey .

 

QUESTION:

Adjustment letter is a letter in answer to a ------letter  the answer may either be a refusal  or a great .

=complaint

 

QUESTION:

A/an -------letter is a letter in answer to complaint letter the answer to complaint letter the answer may either be a refusal are grant ?

=adjustment

 

QUESTION:

Whether oral or written -------massage began with all clear statement  of  main idea .

=positive.

 

QUESTION:

Adjustments are also called -----

=claim statements

 

QUESTION:

Tikb’s store managers are certainly interested in helping live is increased sales just as distributors are interested in felling the HKB order .

=direct request

 

QUESTION:

Main idea of a business message is usually which is

=one idea

 

QUESTION:

Main address in a letter represents

=the person writing the letter.

 

QUESTION:

When placing ----- you don’t need to excite   your  reader  interest  just  state  your  needs  clearly  and  directly

= order

 

QUESTION:

To   decode   a   message   is   to

=interpret   a   message 

 

QUESTION:

Customer  service  is  the   department  of  an  organization  that  respond  to  enquiries  are  complaints  from  customers    of  that  organization

= true 

 

QUESTION:

Which  of  the  following  is  the  first  and  the  most  essential  step  in  writing  bad  news   messages 

= buffer

 

QUESTION:

Just    one  and  consists  of  --------------

= section

 

QUESTION:

How  many  black  lines  do  we  live  for  a  signature   in  a  personal  business  letter

= 3

 

QUESTION:

The      plan   consists   of   parts

= 4

 

QUESTION:

Credit  approvals  mark  the   beginning  of  a  business  relationship  with  a  ----------------------

= customer

 

QUESTION:

In  the  organization  of  a  direct  request  the  very  first  step  is  to  state  the 

= main   idea

 

QUESTION:

Bad  news  is  not  delivered  directly  as  it  falls  under  the  category  of   ------------- message                         

= negative