Question No: 1 ( Marks: 1 ) - Please choose one

The bank of New England uses models to figure out how many teller need to be on

duty at each location at various times throughout the day. Bank is using which of the

following approaches?

Management science

Operations management

Total quality management

Contingency perspective

 

Question No: 2 ( Marks: 1 ) - Please choose one

The culture of an organization is largely determined by:

Top management 

Employees

Stockholders

The company founders

 

Question No: 3 ( Marks: 1 ) - Please choose one

Sony Corporation’s focus on product innovation is an example of which of the

following dimensions of organizational culture?

Attention to detail

People orientation

Outcome orientation 

Aggressiveness

 

Question No: 4 ( Marks: 1 ) - Please choose one

An individual’s personal beliefs regarding what is right and wrong or good and bad is

called:

Ethics 

Values

Norms

Rituals

 

 

Question No: 5 ( Marks: 1 ) - Please choose one

EU, NAFTA, FTAA and ASEAN are examples of:

Regional trade alliances 

Foreign airlines

Soccer teams in Europe

New multinational corporations

 

Question No: 6 ( Marks: 1 ) - Please choose one

Which one is the final step in the decision-making process:

Evaluating the decision

Recognizing the decision

Evaluating the alternatives

Implementing the decision 

 

 

 

Question No: 7 ( Marks: 1 ) - Please choose one

All of the following are the assumptions of rational decision making EXCEPT:

Alternatives are known

Possible outcomes known

Optimal decision is possible

Information is unknown 

 

 

 

Question No: 8 ( Marks: 1 ) - Please choose one

Which of the following is a variation of the electronic meeting that links media from

different locations?

E-commerce

The Delphi technique

E-Brainstorming

Video conference 

 

 

 

Question No: 9 ( Marks: 1 ) - Please choose one

Mission Statement of Johnson & Johnson is:

“We believe our first responsibility is to the doctors, nurses, and patients, to mothers

and all others who use our products”

This statement shows which of the following attributes of mission statement?

Location

Customers

Self concept

Desired public image 

 

 

 

Question No: 10 ( Marks: 1 ) - Please choose one

Operational plans are normally associated with which of the following organizational

level?

Global level

Corporate level

Business level 

Functional level

 

 

 

Question No: 11 ( Marks: 1 ) - Please choose one

Which of the following is a primary benefit of MBO?

Avoid competition

Resistance against new entrance

Improve employee motivation 

Increase resources

 

 

 

Question No: 12 ( Marks: 1 ) - Please choose one

In BCG matrix which of the following businesses have a large share of a market that

are not expected to grow substantially?

Dogs

Question mark

Star

Cash cow

 

 

 

Question No: 13 ( Marks: 1 ) - Please choose one

Which of the following organization is responsible for the development of small

business in Pakistan?

SMEDA 

BISE

ICMA

PCSIR

 

 

 

Question No: 14 ( Marks: 1 ) - Please choose one

Employees with more training and experience are able to work with less direct

supervision which is the characteristics of which of the following?

Wide span of control and a flatter organization

Violates Fayol’s principle of chain of command

A highly centralized organization

Very narrow span of control and more levels of managers 

 

 

 

Question No: 15 ( Marks: 1 ) - Please choose one

Maslow's hierarchy of needs theory proposes that every person has a hierarchy of:

Four needs

Five needs 

Three needs

Six needs

 

 

 

Question No: 16 ( Marks: 1 ) - Please choose one

Which of the following theory points out that the individual has to be rewarded with

something that he or she values?

Herzberg’s theory

Expectancy theory

Equity theory 

McClelland’s goal setting theory

 

 

 

Question No: 17 ( Marks: 1 ) - Please choose one

Which of the following is a major drawback of written communication?

Lack of feedback

Lack of precision

Less well thought out 

Lack of verifiable permanent record

 

 

 

Question No: 18 ( Marks: 1 ) - Please choose one

The process in which a sender manipulates information so the receiver will see it

more favorably, is called:

Filtering 

Selective perception

Noise

Information overload

 

 

 

Question No: 19 ( Marks: 1 ) - Please choose one

Control that prevents anticipated problems is called:

Feed forward control 

Concurrent control

Feedback control

Management control

 

 

 

Question No: 20 ( Marks: 1 ) - Please choose one

Amir has found out that his department operates on the most popular type of

control that many other companies use. Which type of control all companies have in

common?

Feed forward 

Concurrent

Feedback

Indirect

 

 

 

Question No: 21 ( Marks: 1 ) - Please choose one

Which one of Fayol’s 14 principles of management helps preserve the concept of a

continuous line of authority?

Unity of demand

Unity of command 

Demand structure

Continuous demand

 

 

 

Question No: 22 ( Marks: 1 ) - Please choose one

Ali always consults with his employees and uses their suggestions before making a

decision. He is demonstrating which type of leadership style?

Directive

Achievement-oriented

Participative 

Supportive

 

 

 

Question No: 23 ( Marks: 1 ) - Please choose one

A significant edge over the competition in dealing with competitive forces is called:

Core Competencies

Competitive advantage

Competitive force 

Swot analysis

 

 

 

Question No: 24 ( Marks: 1 ) - Please choose one

Which of the following is the benefit of strategic management for the organizations?

Direction for organization

Competitive advantage

Supports innovation

All of the given options 

 

 

 

Question No: 25 ( Marks: 1 ) - Please choose one

If the environment is stable then the structure of the organization could be:

Organic

Divisional

Mechanistic 

Simple

 

 

 

Question No: 26 ( Marks: 1 ) - Please choose one

On achieving the targeted sales, Salman the marketing manager of ABC Company

has been rewarded an award of “Best employee of the year”. He is happy with thisoutcome as a result of his performance, because this reward has for

him.

Equity valence value 

Negative valance value

Less valence value

More valence value

 

 

 

Question No: 27 ( Marks: 1 ) - Please choose one

The president of ABC Company asks his employees to follow the rule and regulations

and all of his employees comply with his order. President influences the employees

by which of the following power?

Referent Power

Coercive Power

Expert Power

Legitimate Power 

 

 

 

Question No: 28 ( Marks: 1 ) - Please choose one

50 applicants had been interviewed for the post of financial analyst. Among these 50

people, 5 people had been short listed because they were holding diplomas of

specialization along with the degrees required. They influenced the interviewer with

which of the following powers?

Expert Power 

Coercive Power

Legitimate Power

Reward Power

 

 

 

Question No: 29 ( Marks: 1 ) - Please choose one

Workers in spinning department are trying to communicate the bad working

conditions to their supervisor by saying; “machines are creating too much heat and

noise and disturbing our work”. Workers have used which of the following type of

communication?

Oral 

Written

Non-verbal

All of the given options

 

 

 

Question No: 30 ( Marks: 1 ) - Please choose one

Tendency of people to expend less effort while working in a group as compare to

working alone is called:

Synergy

Social Loafing 

Group Task

Group Cohesiveness

 

 

 

Question No: 31 ( Marks: 1 ) - Please choose one

Communication which takes place without regard to hierarchical or task

requirements is called:

Formal

Informal 

Official

Ceremonial

 

 

 

Question No: 32 ( Marks: 1 ) - Please choose oneCognitive ability of an individual effects the decision making process in which of the

following manner?

Can not utilize the available resources

Can not interpret all available information

Can not provide required financial resources

Can not control the external situations

 

 

 

Question No: 33 ( Marks: 1 ) - Please choose one

SWOT analysis is a technique of:

Environmental scanning 

Forecasting

Benchmarking

Budgeting

 

 

 

Question No: 34 ( Marks: 1 ) - Please choose one

Group members usually do not see each other while making decisions in:

Brainstorming

Delphi

Nominal 

Interacting

 

 

Question No: 35 ( Marks: 1 ) - Please choose one

Which of the following behaviour had dramatically influenced by Hawthorne studies?

Informal behaviour 

Social behaviour

Moral behaviour

Ethical behaviour

 

 

 

Question No: 36 ( Marks: 1 ) - Please choose one

Which of the following is called an input to an organizational system?

Employees 

Products

Services

Customers

 

 

 

Question No: 37 ( Marks: 1 ) - Please choose one

Which of the following techniques relies on individual or group judgments rather

than on mathematical analysis?

Quantitative forecasting

Technological forecasting

Qualitative forecasting 

Benchmark forecasting

 

 

 

Question No: 38 ( Marks: 1 ) - Please choose one

Considering the changing patterns of the business world, which of the given is

considered to be the modern motivating tool?

High salary

Flexi time

Secured job 

Medical allowance

 

 

Question No: 39 ( Marks: 1 ) - Please choose one

In order to make organization more flexible and responsive through employee

participation, organization should tend towards which of the following?

Decentralization 

Globalization

Departmentalization

Widen the span of control

 

 

 

Question No: 40 ( Marks: 1 ) - Please choose one

Which of the following is an extrinsic factor of motivation?

Wages and salaries 

Job variety

Sense of accomplishment

All of the given options

 

 

 

Question No: 41 ( Marks: 1 ) - Please choose one

Starbuck’s of opening one hundred stores per year helps everyone in the

firm, in recognizing the strong emphasis on growth.

Goal

Mission

Vision

Plan 

 

 

 

Question No: 42 ( Marks: 1 ) - Please choose one

Call centers have been developed to record and put forward the customers’

complaints to:

Problem solving teams

Cross functional teams

Quality circles 

Work teams

 

 

 

Question No: 43 ( Marks: 1 ) - Please choose one

Pamphlets used for the promotion of a product are the example of:

Oral communication

Non-verbal communication 

Written communication

None of the given options

 

 

 

Question No: 44 ( Marks: 1 ) - Please choose one

In recent research on trait theory all of the following were indicators of leadership

EXCEPT:

Extraversion

Introversion

Honesty 

Desire to lead

 

 

 

Question No: 45 ( Marks: 1 ) - Please choose one

Who developed the first comprehensive contingency model for leadership?

Fiedler 

Vroom

House

Hersey

 

 

Question No: 46 ( Marks: 1 ) - Please choose one

Which of the following is a power that has been legitimated by the organizations?

Responsibility

Span of control

Authority 

Accountability

 

 

 

Question No: 47 ( Marks: 1 ) - Please choose one

The individuals who are working in the organizations in a capacity of generating &

supporting new ideas for the organization are called:

Lender

Entrepreneur

Stakeholder 

Financer

 

 

 

Question No: 48 ( Marks: 1 ) - Please choose one

SWOT analysis divides organizational strengths into two categories; common

strength and

. Chance of growth

Core competency

System loophole 

Competitor risk


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