Question No: 1 ( Marks: 1 ) - Please choose one
The bank of New England uses models to figure out how many teller need to be on
duty at each location at various times throughout the day. Bank is using which of the
following approaches?
► Management science
► Operations management
► Total quality management
► Contingency perspective
Question No: 2 ( Marks: 1 ) - Please choose one
The culture of an organization is largely determined by:
► Top management
► Employees
► Stockholders
► The company founders
Question No: 3 ( Marks: 1 ) - Please choose one
Sony Corporation’s focus on product innovation is an example of which of the
following dimensions of organizational culture?
► Attention to detail
► People orientation
► Outcome orientation
► Aggressiveness
Question No: 4 ( Marks: 1 ) - Please choose one
An individual’s personal beliefs regarding what is right and wrong or good and bad is
called:
► Ethics
► Values
► Norms
► Rituals
Question No: 5 ( Marks: 1 ) - Please choose one
EU, NAFTA, FTAA and ASEAN are examples of:
► Regional trade alliances
► Foreign airlines
► Soccer teams in Europe
► New multinational corporations
Question No: 6 ( Marks: 1 ) - Please choose one
Which one is the final step in the decision-making process:
► Evaluating the decision
► Recognizing the decision
► Evaluating the alternatives
► Implementing the decision
Question No: 7 ( Marks: 1 ) - Please choose one
All of the following are the assumptions of rational decision making EXCEPT:
► Alternatives are known
► Possible outcomes known
► Optimal decision is possible
► Information is unknown
Question No: 8 ( Marks: 1 ) - Please choose one
Which of the following is a variation of the electronic meeting that links media from
different locations?
► E-commerce
► The Delphi technique
► E-Brainstorming
► Video conference
Question No: 9 ( Marks: 1 ) - Please choose one
Mission Statement of Johnson & Johnson is:
“We believe our first responsibility is to the doctors, nurses, and patients, to mothers
and all others who use our products”
This statement shows which of the following attributes of mission statement?
► Location
► Customers
► Self concept
► Desired public image
Question No: 10 ( Marks: 1 ) - Please choose one
Operational plans are normally associated with which of the following organizational
level?
► Global level
► Corporate level
► Business level
► Functional level
Question No: 11 ( Marks: 1 ) - Please choose one
Which of the following is a primary benefit of MBO?
► Avoid competition
► Resistance against new entrance
► Improve employee motivation
► Increase resources
Question No: 12 ( Marks: 1 ) - Please choose one
In BCG matrix which of the following businesses have a large share of a market that
are not expected to grow substantially?
► Dogs
► Question mark
► Star
► Cash cow
Question No: 13 ( Marks: 1 ) - Please choose one
Which of the following organization is responsible for the development of small
business in Pakistan?
► SMEDA
► BISE
► ICMA
► PCSIR
Question No: 14 ( Marks: 1 ) - Please choose one
Employees with more training and experience are able to work with less direct
supervision which is the characteristics of which of the following?
► Wide span of control and a flatter organization
► Violates Fayol’s principle of chain of command
► A highly centralized organization
► Very narrow span of control and more levels of managers
Question No: 15 ( Marks: 1 ) - Please choose one
Maslow's hierarchy of needs theory proposes that every person has a hierarchy of:
► Four needs
► Five needs
► Three needs
► Six needs
Question No: 16 ( Marks: 1 ) - Please choose one
Which of the following theory points out that the individual has to be rewarded with
something that he or she values?
► Herzberg’s theory
► Expectancy theory
► Equity theory
► McClelland’s goal setting theory
Question No: 17 ( Marks: 1 ) - Please choose one
Which of the following is a major drawback of written communication?
► Lack of feedback
► Lack of precision
► Less well thought out
► Lack of verifiable permanent record
Question No: 18 ( Marks: 1 ) - Please choose one
The process in which a sender manipulates information so the receiver will see it
more favorably, is called:
► Filtering
► Selective perception
► Noise
► Information overload
Question No: 19 ( Marks: 1 ) - Please choose one
Control that prevents anticipated problems is called:
► Feed forward control
► Concurrent control
► Feedback control
► Management control
Question No: 20 ( Marks: 1 ) - Please choose one
Amir has found out that his department operates on the most popular type of
control that many other companies use. Which type of control all companies have in
common?
► Feed forward
► Concurrent
► Feedback
► Indirect
Question No: 21 ( Marks: 1 ) - Please choose one
Which one of Fayol’s 14 principles of management helps preserve the concept of a
continuous line of authority?
► Unity of demand
► Unity of command
► Demand structure
► Continuous demand
Question No: 22 ( Marks: 1 ) - Please choose one
Ali always consults with his employees and uses their suggestions before making a
decision. He is demonstrating which type of leadership style?
► Directive
► Achievement-oriented
► Participative
► Supportive
Question No: 23 ( Marks: 1 ) - Please choose one
A significant edge over the competition in dealing with competitive forces is called:
► Core Competencies
► Competitive advantage
► Competitive force
► Swot analysis
Question No: 24 ( Marks: 1 ) - Please choose one
Which of the following is the benefit of strategic management for the organizations?
► Direction for organization
► Competitive advantage
► Supports innovation
► All of the given options
Question No: 25 ( Marks: 1 ) - Please choose one
If the environment is stable then the structure of the organization could be:
► Organic
► Divisional
► Mechanistic
► Simple
Question No: 26 ( Marks: 1 ) - Please choose one
On achieving the targeted sales, Salman the marketing manager of ABC Company
has been rewarded an award of “Best employee of the year”. He is happy with thisoutcome as a result of his performance, because this reward has for
him.
► Equity valence value
► Negative valance value
► Less valence value
► More valence value
Question No: 27 ( Marks: 1 ) - Please choose one
The president of ABC Company asks his employees to follow the rule and regulations
and all of his employees comply with his order. President influences the employees
by which of the following power?
► Referent Power
► Coercive Power
► Expert Power
► Legitimate Power
Question No: 28 ( Marks: 1 ) - Please choose one
50 applicants had been interviewed for the post of financial analyst. Among these 50
people, 5 people had been short listed because they were holding diplomas of
specialization along with the degrees required. They influenced the interviewer with
which of the following powers?
► Expert Power
► Coercive Power
► Legitimate Power
► Reward Power
Question No: 29 ( Marks: 1 ) - Please choose one
Workers in spinning department are trying to communicate the bad working
conditions to their supervisor by saying; “machines are creating too much heat and
noise and disturbing our work”. Workers have used which of the following type of
communication?
► Oral
► Written
► Non-verbal
► All of the given options
Question No: 30 ( Marks: 1 ) - Please choose one
Tendency of people to expend less effort while working in a group as compare to
working alone is called:
► Synergy
► Social Loafing
► Group Task
► Group Cohesiveness
Question No: 31 ( Marks: 1 ) - Please choose one
Communication which takes place without regard to hierarchical or task
requirements is called:
► Formal
► Informal
► Official
► Ceremonial
Question No: 32 ( Marks: 1 ) - Please choose oneCognitive ability of an individual effects the decision making process in which of the
following manner?
► Can not utilize the available resources
► Can not interpret all available information
► Can not provide required financial resources
► Can not control the external situations
Question No: 33 ( Marks: 1 ) - Please choose one
SWOT analysis is a technique of:
► Environmental scanning
► Forecasting
► Benchmarking
► Budgeting
Question No: 34 ( Marks: 1 ) - Please choose one
Group members usually do not see each other while making decisions in:
► Brainstorming
► Delphi
► Nominal
► Interacting
Question No: 35 ( Marks: 1 ) - Please choose one
Which of the following behaviour had dramatically influenced by Hawthorne studies?
► Informal behaviour
► Social behaviour
► Moral behaviour
► Ethical behaviour
Question No: 36 ( Marks: 1 ) - Please choose one
Which of the following is called an input to an organizational system?
► Employees
► Products
► Services
► Customers
Question No: 37 ( Marks: 1 ) - Please choose one
Which of the following techniques relies on individual or group judgments rather
than on mathematical analysis?
► Quantitative forecasting
► Technological forecasting
► Qualitative forecasting
► Benchmark forecasting
Question No: 38 ( Marks: 1 ) - Please choose one
Considering the changing patterns of the business world, which of the given is
considered to be the modern motivating tool?
► High salary
► Flexi time
► Secured job
► Medical allowance
Question No: 39 ( Marks: 1 ) - Please choose one
In order to make organization more flexible and responsive through employee
participation, organization should tend towards which of the following?
► Decentralization
► Globalization
► Departmentalization
► Widen the span of control
Question No: 40 ( Marks: 1 ) - Please choose one
Which of the following is an extrinsic factor of motivation?
► Wages and salaries
► Job variety
► Sense of accomplishment
► All of the given options
Question No: 41 ( Marks: 1 ) - Please choose one
Starbuck’s of opening one hundred stores per year helps everyone in the
firm, in recognizing the strong emphasis on growth.
► Goal
► Mission
► Vision
► Plan
Question No: 42 ( Marks: 1 ) - Please choose one
Call centers have been developed to record and put forward the customers’
complaints to:
► Problem solving teams
► Cross functional teams
► Quality circles
► Work teams
Question No: 43 ( Marks: 1 ) - Please choose one
Pamphlets used for the promotion of a product are the example of:
► Oral communication
► Non-verbal communication
► Written communication
► None of the given options
Question No: 44 ( Marks: 1 ) - Please choose one
In recent research on trait theory all of the following were indicators of leadership
EXCEPT:
► Extraversion
► Introversion
► Honesty
► Desire to lead
Question No: 45 ( Marks: 1 ) - Please choose one
Who developed the first comprehensive contingency model for leadership?
► Fiedler
► Vroom
► House
► Hersey
Question No: 46 ( Marks: 1 ) - Please choose one
Which of the following is a power that has been legitimated by the organizations?
► Responsibility
► Span of control
► Authority
► Accountability
Question No: 47 ( Marks: 1 ) - Please choose one
The individuals who are working in the organizations in a capacity of generating &
supporting new ideas for the organization are called:
► Lender
► Entrepreneur
► Stakeholder
► Financer
Question No: 48 ( Marks: 1 ) - Please choose one
SWOT analysis divides organizational strengths into two categories; common
strength and
. ► Chance of growth
► Core competency
► System loophole
► Competitor risk
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